Privacy Policy – Padstow Campsite
Last updated: 8th August, 2025
1. Who We Are
This website is operated by Trevethan Farm, located at Trevethan Farm, Padstow, PL28 8LE. You can contact us at trevethanfarm@gmail.com or 07867 499607 regarding any privacy concerns.
We are committed to protecting your personal data in compliance with the UK GDPR and Data Protection Act 2018.
2. What Data We Collect
When you make a booking or interact with our site, we may collect:
- Name
- Email address
- Phone number
- Billing and payment information
- Travel party information (e.g. number of guests, vehicle information)
- Booking preferences
- IP address and browser/device info
3. How We Collect Your Data
We collect your data when you:
- Make a booking through our website
- Contact us via forms or email
- Sign up for newsletters (if applicable)
- Use the site (via cookies and analytics)
4. Booking System - Padstow Campsite: Outdore
We use Outdore, a third-party campground management system, to handle our online bookings. When you make a reservation, your data is securely processed by Outdore on our behalf.
Outdore acts as a data processor.
You can view Outdore's privacy policy here: https://uk.outdore.co.uk/privacy/
5. Why We Collect Your Data
We use your data to:
- Process bookings and payments
- Communicate with you about your stay
- Manage check-ins and customer service
- Send relevant updates or promotional offers (only with consent)
- Comply with legal and financial obligations
6. Legal Basis
We collect and use your data under the following lawful bases:
- Contractual necessity (e.g. to process your booking)
- Legal obligation (e.g. to retain financial records)
- Legitimate interests (e.g. improving our services)
- Consent (e.g. for marketing emails — you may withdraw at any time)
7. Who We Share Your Data With
We may share your data with:
- Outdore (booking processor)
- Payment providers (e.g. Stripe)
- Email or marketing platforms (only with consent)
- HMRC or legal authorities, if required
We do not sell your data to third parties.
8. How We Protect Your Data
Access to your data is limited to authorised personnel only.
9. How Long We Keep Your Data
We retain booking and financial data for up to 7 years to meet legal obligations. For marketing, we keep your data until you opt out.
10. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (in certain circumstances)
- Object to processing
- Withdraw consent for marketing
- Lodge a complaint with the ICO (UK Information Commissioner’s Office)
11. Cookies
We use cookies to enhance your experience and analyse traffic. You can manage your cookie preferences via your browser settings.
Questions?
Please contact us at trevethanfarm@gmail.com if you have any questions about this policy or your personal data.